Privacy Policy

What we collect

We only collect what we need to take care of you and your vehicle:

• Information you give us — your name, phone number, email, mailing address, vehicle details (year, make, model, VIN, mileage), a description of the issue, and any notes you add when you schedule service, request an estimate, refer a friend, apply for a job, or send us a message.
• Service & transaction records — the work performed, parts and fluids used, warranty information, and payment records. Card payments are processed by our payment provider; we do not store full card numbers on our systems.
• Website usage — basic technical data such as your browser type, device, pages visited, and referring site, collected through cookies and analytics to keep the site working and understand what's useful. You can disable cookies in your browser settings.

How we use it

We use your information to:

• Schedule appointments, diagnose and perform repairs, and manage warranties;
• Contact you about your vehicle — including texting you quotes, approvals, and status updates. By giving us your mobile number you consent to service-related calls and texts; message and data rates may apply, and you can reply STOP at any time to opt out of texts;
• Process payments and keep required service and tax records;
• Respond to messages, job applications, and referrals;
• Improve our website and services.

We do not sell or rent your personal information, and we do not use it for unrelated third-party marketing.

Sharing

We share information only as needed to do the work or as required by law — for example with:

• Insurance carriers and adjusters when handling a collision claim on your behalf;
• Parts suppliers, sublet vendors, and warranty networks (such as TechNet) involved in your repair;
• Service providers who help us operate — payment processors, scheduling and review platforms, and website/analytics tools — under agreements that limit their use of your data;
• Law enforcement or others when required by law, subpoena, or to protect our rights, property, or safety.

Your rights

You may, at any time, ask us to access, correct, or delete the personal information we hold about you, and you may opt out of marketing messages. To opt out of text messages, reply STOP; to opt out of email, use the unsubscribe link or contact us. Texas residents and residents of other states may have additional rights under applicable privacy laws — we honor verifiable requests as required by law. To make a request, use the contact details below; we may need to verify your identity before acting.

We keep information only as long as needed to provide service, honor warranties, and meet legal, tax, and recordkeeping requirements, then dispose of it securely. Our site and services are intended for adults; we do not knowingly collect information from children under 13. We may update this policy from time to time and will post the revised date below.

Contact

Questions about this policy or your information? Call or text (281) 358-8474, email info@kennethscarcare.com, or visit us at 1900 Northpark Drive, Kingwood, TX 77339.