Q.
Do we accept all major credit cards?
Q.
When can I bring my damaged vehicle to you?
Anytime. Our
business hours are 7:30AM to 6:00PM., Monday
through Friday. We are closed Saturday & Sunday.
If these times are not convenient, please use
our 24/7 Drop Box.
Q.
What is a Drop Box?
The Drop Box
is a secure, convenient box which sits just
outside our gate. There is a safe place for you
to park your vehicle and to leave your key, with
information about you & your damage. The next
business day, we will begin processing your
vehicle, contacting you personally to confirm
that this is your vehicle and what you need from
us.
Q.
What if my car is not drivable?
No problem,
just call 281-358- 8474 to schedule your car to
be delivered to Kenneth’s by our 24/7 wrecker
service.
Q.
Do I have a choice as to where I take my vehicle
to be repaired?
By law, you
have the right to choose the repair shop of our
choice. Insurance companies can only
recommend repair shops, but cannot coerce or
force you to go to any particular shop. At
Kenneth’s, we work with all legitimate insurance
companies to help process your claim and to give
you a quality repair.
Q.
Do I need more than one estimate?
No.
Repair estimates are standardized for the
insurance industry. At Kenneth’s we are a
licensed shop that utilizes a computerized
repair database to produce accurate damage
estimates. We will work closely with your
insurance company to accurately repair your
vehicle.
Q.
Do I have to pay a deductible?
The amount
of deductible is determined by your insurance
policy and who was at fault in the accident.
Contact your insurance agent for details on your
deductible.
Q.
Who do I pay my deductible to?
If you have
a deductible, it will be your responsibility to
pay us when you pick up your vehicle. If you
aren't sure about your deductible, please
contact your agent.
Q.
Do I need a rental car?
If you need
a rental car, we would be happy to assist you to
make the necessary arrangements. Insurance
companies will only pay for a rental car if you
have that option on your policy or if you are
the claimant. Check your policy and/or call your
insurance agent to find out if you have rental
coverage and what your specific limitations are.
Q.
Can I get a ride home when I drop off my car?
Yes. If you
need a ride home, when you drop off your car for
repair, and when your car is ready to go, we can
pick you up with our courtesy shuttle. (Local
area only)
Q. Can you match the paint color?
Yes. Today's
modern factory finishes incorporate multiple
coats of highly specialized paints. We have made
a major investment in the finest computerized
paint mixing system available and constantly
upgrade our equipment and database to ensure
that each vehicle we paint matches the factory
original color. We take special pride in our
ability to match factory finishes as the final
step in the restoration process.
Q.
If my vehicle's frame is damaged, is it a total
loss?
No. A car is
usually a total loss only when the price of
repairs exceeds the insurance company's
determined value of your vehicle. Today, most
cars are built using unibody construction (frame
and body as one). Our experienced, certified
technicians, using state-of the-art equipment,
can return your vehicle to its pre-accident
condition. If a frame section is bent beyond
repair, only that section would simply be
replaced.
Q.
How long will the repairs to my vehicle take?
Your service
advisor can give you an estimate of the time it
will take to completely repair your vehicle.
Time is an important part of your repair.
Q.
How will I know when my car is finished?
You will be
contacted by your service advisor when your
vehicle is ready to be picked up. Feel free to
call or e-mail your service advisor during the
repair process if you have questions or
concerns.
Q.
What are betterment charges?
Parts that
wear out and need replacement with time and use
(e.g. tires, batteries, and suspension parts)
are commonly subject to betterment pro-rated
charges when they are replaced during the repair
process. These betterment charges are determined
by your insurance company and are pro-rated
based on the actual miles on your vehicle.
Q.
Is there a warranty on the repairs to my
vehicle?
Yes.
Kenneth's Car Care guarantees all
Collision repairs
with a Lifetime Warranty!
Q.
What forms of payment do you accept?
We
accept Credit Cards, Debit Cards, Cash, and
Checks with proper ID.
Q.
Can I wash my car after I pick it up?
Yes, you can
wash your vehicle as soon as you would like. We
wash every vehicle that is repaired in the body
shop before delivery.
